1. Description of the service
The vfb.de website offers, among other things, the opportunity to purchase tickets for matches of various VfB teams and other VfB events, as well as access to the online shop where merchandising items can be purchased.
These services usually require the conclusion of a contract with consumers. The subpages of our aforementioned website, set up for the corresponding contracts and associated services (including consumer information on terms and conditions, cancellation rights, and data protection information, as well as detailed information pages on merchandising items and tickets), should be accessible in accordance with the BFSG and the BFSGV.
Accordingly, the accessibility requirements are based on the Web Content Accessibility Guidelines (WCAG 2.2) at conformity level AA, to which the BFSG and BFSGV refer.
2. Status of compliance with accessibility requirements
The vfb.de website is partially compliant with the requirements of the BFSG and BFSGV. We continually work to further improve digital accessibility. The aim is to meet the following WCAG 2.2 requirements:
- Perceptibility
- Operability
- Comprehensibility
- Robustness
We assess the extent to which these requirements are met through self-assessment, in conjunction with user feedback.
3. Non-accessible content
Despite our efforts, some content cannot be displayed in a fully accessible manner at this time. This includes, among other things:
- Videos without subtitles or audio description
- PDF documents that are not accessible or are only accessible to a limited extent
- Graphics and infographics without sufficient text alternatives
- Partially inadequate keyboard operability of interactive elements
- Lack of contrast in individual areas
4. Information in accordance with Section 246 of the German Civil Code (BGB) & opportunity for feedback
a) Identity of the provider with address and telephone number, as well as an opportunity for feedback with contact details
You can send enquiries and feedback to the following contact address, which also reflects the identity of the provider of the website mentioned above.
VfB Stuttgart 1893 AG
Mercedesstraße 109
70372 Stuttgart, Germany
Email: info@vfb.de
b) Essential characteristics of the goods and services
For the essential characteristics of the service, please refer to the information above.
5. Competent market surveillance authority
If you are dissatisfied with our efforts to ensure accessibility or with our response, you have the option of contacting the competent market surveillance authority. The competent authority is the new Joint Market Surveillance Authority of the Federal States for the Accessibility of Products and Services (MLBF), which has central responsibility and is based in Saxony-Anhalt; however, it has not yet been formally established.
Contact:
Until the MLBF is formally established, please address your enquiries to:
MLBF (under establishment)
c/o Ministry of Labour, Social Affairs, Health and Equality, Saxony-Anhalt
PO Box 39 11 55
39135 Magdeburg
Phone: 0391 567 6970
Email: MLBF@ms.sachsen-anhalt.de
6. Status of the declaration
This declaration was last updated on 27 June 2025.